FAQ

CUSTOMER CARE:

Spa Maintenance
Chemically balanced water provides a healthy environment for your family and friends. Cleaning your spa should become a regular habit, and it only takes a little maintenance to keep the water sparkling clean.

Water Chemistry
Maintaining the water balance of your spa is vital to have fresh clean water. The pH level of your spa determines whether the water is acidic or alkaline. A pH level of 7.0 is neutral and levels below are acidic. Incorrect pH levels can lead to itchy skin and red eyes. It is recommended that the pH level is kept between 7.0 and 7.8

Spa Shell
To remove dirt build-up, clean the spa shell using a mild non-abrasive, non-sudsing cleaner and a soft rag. Common baking soda can also be used for minor surface cleaning. The spa pillows can be removed and cleaned as well. The vinyl cover is best cleaned and conditioned by removing the cover and spraying it lightly with a garden hose to loosen any dirt or debris that might have accumulated. Using a mild soap solution, scrub the vinyl in a circular motion with a large sponge. Promptly rinse with a garden hose. Rinse the bottom of the cover (do not use soap), and wipe it clean with a dry rag. Regular cleaning of the spa shell, will make your spa a much more refreshing and enjoyable experience.

Filters
Cleaning your filter cartridges is simple and should be performed at least once a month. As with any water filtration system, your spa filter cartridges can become clogged with mineral particles or calcification from hard water, which may result in reduced water flow. Using a garden hose or even better, a high pressure hose, spray the cartridge and rotate while spraying to thoroughly remove any debris lodged between the filter pleats. Filter soak solutions are also available to help remove dirt and oily particles